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Thank you for accessing/shopping at freshlookfashion.com. This site is owned by Fresh Look Fashion. By accessing, shopping on this site, you indicate your unconditional acceptance of these terms & conditions. We reserve this right, in our sole discretion, to update or revise these terms & conditions. Continued use of the site following the posting of any changes to the "terms & conditions", constitutes your acceptance of those changes. At "freshlookfashion", we try our best to create a space where you can explore and shop for all your favourite things in a safe and secure environment. All products and information displayed on "freshlookfashion" constitutes an "invitation to offer". "freshlookfashion" reserves the right to accept or reject your offer. Your order for purchase, constitutes your "offer" which shall be subject to the terms and conditions as listed below.
» Eligibility to use our site
Use of the Site is available only to persons who can legally enter into contracts under applicable laws. Persons who are "incompetent to contract", within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. "freshlookfashion" reserves the right to terminate your access to the Site if it discovers that you are under the age of 18 years or suffers from any other disability, as recognized under Indian Contract Act, 1872.
» Electronic Communications
When you use the site or send emails or other data, information or communicate to us, you agree and understand that you are communicating with us electronically and give your consent to receive communications electronically from us periodically, when required.
» Accuracy of Content/ Information of Products on the Web Site
While "freshlookfashion" strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, "freshlookfashion" shall have the right, on our sole discretion, to modify the price of the products, or information of the products or to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event
» Shipping Delay: We are not responsible for any delay, if the shipment is delayed by the shipping agency due to their internal faults or due to unavailability of recipient when shipping agency try to deliver the package.
» Shipping and stitching charges can not be refunded. However, all refunds will be evaluated on case to case basis, restocking fee will be charged.
» If you do not receive confirmation or invoice emails (mainly due to spam filters etc), please contact us.
» For a special or preferred delivery date, delivery date must be mentioned in the websites message box while placing their orders. If the order does not contain any delivery date then it will be delivered at the first opportunity as early as possible. However, any dates for delivery are approximate only and the company is not liable for any delay in delivering your order.
» We provide free shipping to any address in India. To avail the quickest confirmed delivery on all orders to India, please make sure to include the complete postal address mentioning the correct PIN code. Kindly note, that we are not responsible for any sorts of postal delays resulting from incomplete address listings.
» Custom Charges: GST, Custom Taxes or any other charges are not included in our ordering process but may be charged to you by your border/custom agency, or any government agency. So, the international customers are responsible for any customs or duty fees levied by their country. In any case, these charges are on customers account whether at the time or receiving or returning the item. We prefer keeping the package value low to avoid any kind of other charges.
» Color and Description Disclaimer:
A customer must fix an order keeping in mind some minor variation in color, as seen on a computer screen against the actual color of the outfit received. It is sometimes little tough for us to replicate the same color as seen on a computer screen. Although extra attention is given to reproduce the colors accurately, still there may be minor variations in color of an actual product due to the nature of fabric dyes. A variation in shade is considered as a normal practice as these garments have a tendency to reflect different shades of color under different lights.
The customers who prefer items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keep these things in mind. We are at your service and it is our Endeavour to provide you best sarees, salwar kameez, lehengas, which are in current fashion. It is a privilege for having you as our customer!
» Availability: All of the products are available unless it is specified. However, there is a possibility of the product to be unavailable at anytime due to higher volume, damage or other unforeseen reasons.
» Replica of Bollywood outfits Disclaimer:
Pictures shown are for reference purpose only. Please note that while you purchase bollywood Salwar suits and Sarees, You are getting a replica(a copy) of the outfit you see in the picture, and that is not the actual one that star/celebrity is wearing. It is our closest attempt to make the outfit look alike celebrity styled designer outfit. It might vary in work/fabric or color combination, though we try out best to give a similar look considering the budget of the sale price.
» Return Policy
We believe in giving 100% satisfaction to our clients. Though if you are not happy, you can contact us within 24 hours after you receive the product and ask for return. No return will be entertained for customized products. Restocking fees will be charged to the customer and customer has to bear the cost of shipping the product back. Customer must return the product within 48 hours after receiving it. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns. We are not responsible for any damage occur while shipping once it is shipped from our end. We check the product thoroughly for quality and any existing damage before we ship.
We try our best to match all outfits based on the pictures shown. 100% copy of outfits in the picture is the goal we try to achieve. Items can not be returned with the fact that they do not exactly look like a picture or the material used looks different than what you see in the picture.
The pictures are digital and taken using high standard photography techniques such that the actual product may differ in some cases than what you see in the picture. Only incorrect items will be sent back in which case we will fix them and send it back to you or issue a full refund if it can not be fixed. Items ordered with special discount coupons, time specific gift vouchers or any promotional discounts/gifts can not be returned.
» Cancellation Policy
Please note an order can only cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
» Alterations or Quality Error Request
Please note any request for alterations or quality issue will only be entertained within 2 days of receiving the order.
Beyond this point no request will be taken into consideration.
» Privacy Policy
Customer information collected is for the order purpose only. We do not share or sell that information.
